Terms and Conditions

USE OF Travelaider SERVICES AND THIS WEBSITE

As a condition of your use of the Services and this Website, you represent and warrant that:

• 1. you are at least 18 years of age;
• 2. you possess the legal authority to create a binding legal obligation;
• 3. you will use this Website and any Services in accordance with this Agreement;
• 4. you will only use the Services and this website to make legitimate reservations of the Travel Products for you or for another person for whom you are legally authorized to act (such other person, the “Passenger”);
• 5. you will inform Passengers the Agreement that apply to the reservations you have made on their behalf, the applicable airline’s or other travel supplier’s or service provider’s (each, a “Supplier”) fare rules and conditions of carriage for the Travel Product, and all other rules and restrictions applicable thereto;
• 6. all information supplied by you, including on behalf of your Passengers, to Travelaider or through this Website or the Services is true, accurate, current and complete.

Travelaider retains the right at its sole discretion to deny access to anyone to use this Website or the Services, at any time and for any or no reason, including, but not limited to, for violation of this Agreement.

CANCELLATION AND CHANGES

Tickets and/or other Travel Products purchased through Travelaider agents are heavily discounted and thus are non-refundable and non-exchangeable. If fare rules allow, cancellations and/or changes are permitted up to 48 hours before departure. There will be a minimum of $250.00 or N300,000.00 depending on exchange rate per Passenger processing fee in addition to any fare difference and any applicable fees/penalties charged by the Supplier and/or recalled by the Supplier. Fees vary depending on the specific fare rules. NO SHOW ticket(s) have no value and will not be processed for a refund and/or exchange. Cancellation of reservation does not automatically initiate a refund or guarantee credit.

If fare rules allow cancellations, you will not receive a monetary refund when canceling. Instead, you will receive a credit (less any applicable Supplier fees) towards a future ticket purchase on an international flight of equal or higher value; such credit will be valid for up to twelve (12) months from the original date of purchase and during this period all travel must be complete. The validity of this credit depends on the specific fare rules.

GENERAL RULES AND CONDITIONS

• Name Changes

  Name changes are not allowed, only the original Passenger can use the ticket(s).

• No Show Tickets

  “No-show” tickets have no value. A “no-show” status will be applied when a Passenger has not showed up for the outbound flight and has not processed a cancellation. In such case the flight segment will be automatically changed to a “no-show” status, and all the connecting flights associated with this booking, including a return flight, will be automatically cancelled losing any potential future credit value.

• Travel Segments

  The ticket can be used only in the original sequence of travel segments as it was issued, out of sequence usage is not allowed.

• Recommended Check-in Time

  The recommended check-in time for all international flights is a minimum of 3 hours before departure time, even if the Passenger is traveling on a domestic flight to another airport to connect to the Passenger’s international flight. Travelaider is not responsible if the Passenger misses his/her flight by being late for check-in or at the gate. If the Passenger misses his/her flight, you must first contact the airline representative at the airport as they have the best ability to reschedule Passengers on alternative flights. If this is unsuccessful, please contact your Travelaider agent.

• Missed Flights

  Missed flights are not refundable and non-exchangeable, changes or replacement flights will be at the discretion of the Supplier. Travelaider will use reasonable efforts to assist you, but it cannot guarantee a replacement flight.

• Schedule Changes

  Airlines retain the right to adjust flight times, schedules and equipment at any time – schedule changes can result in an itinerary change. Airlines may also at their discretion change or cancel flights or whole itineraries. Passengers should check their travel booking from time to time or at the minimum at least 72 hours prior to scheduled departure for any schedule changes and verify the current flight information on the airline’s website.

• Overbooking and Flight Replacement

  Occasionally airlines overbook flights, which can result in denied boarding. If your ticket is not honored for any reason, please contact your Travelaider agent immediately. Your ticket is guaranteed up to the original paid amount, and Travelaider will replace your ticket within 24 hours or provide other alternative options within 24 hours. You agree to give Travelaider 24 hours from the time of the original scheduled departure to remedy any issues with your booking. But this is not guaranteed, fyindeed will try its best

• Baggage Allowance

  Passengers may have to pay additional fees at the airport if their checked luggage exceeds weight, size or quantity allowed in the standard baggage allowance by the airline. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Please inquire with the applicable airlines for more information.

• Hotel and Other Services Fees

  Take special note that hotel accommodations, transfers and all service fees may not be refundable or exchangeable.

VISA(s), TRANSIT VISA(s) AND OTHER TRAVEL DOCUMENTS

The Passenger is responsible for ensuring that he/she meets foreign entry requirements and that his/her travel documents, such as passports, visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Travelaider has no obligation to advise clients on any visa or travel document requirements and will take no responsibility in case of denied boarding or entry into a country due to lack of visa(s) or improper travel documents. The Passenger’s passport should be valid for a minimum of 6 months from the date of travel. We urge you and you agree to inform your Passengers, to review travel restrictions, warnings, announcements, and advisories issued by the relevant government agencies prior to booking travel to international destinations.

Travelling on a one-way ticket may not be allowed to certain destinations, please check if this is allowed before the Passenger’s departure. Please note that some countries may require a visa and/or a health card. It is the Passenger’s responsibility to have all required travel documents in possession at check-in. It is strongly recommended that Passengers review visa requirements for all stops as some countries may require a transit visa.

You, and the applicable Passenger, must consult the relevant Embassy or Consulate for information related to passports, visas and other travel documentation and information including, but limited to any travel and health advisories. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if the Passenger is refused entry onto a flight or into a country due to failure to carry correct and adequate passport, visa, or other travel documents required by any airline representative, government or border control authority, including countries the Passenger may just be transiting through even if the Passenger does not leave the aircraft or airport.

INTERNATIONAL TRAVEL: HEALTH; DISINSECTION

• Health

  Recommended inoculations for travel may change and the Passenger should consult his/ her doctor for current recommendations before departure. It is the Passenger’s responsibility to ensure that he/she meets all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to the Passenger’s trip.

DISPUTES

You agree to give Travelaider an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any Services or Travel Products, or any statements made by us or content contained in the Website or the Services or any documentation provided by us, or these Agreement (“Claims”) by contacting us Ifwe are not able to resolve your Claims, you agree to seek relief exclusively through binding arbitration or in small claims court in Nigeria court of law.

• Exclusive Arbitration:

  You hereby agree that any and all Claims will be exclusively resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against Travelaider or its affiliates, Suppliers or any third party offering Travel Products through the Website or Services (which you hereby acknowledge and agree that are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Agreement, regardless of whether prior versions of the Agreement required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Agreement as a court would.

DISCLAIMER

By offering reservations for Travel Products for any particular destinations including, without limitation, international destinations, Travelaider does not represent or warrant that travel to such areas is advisable or without risk and is not liable for damages, losses, or personal injury (including, without limitation, death) that may result from travel to such destinations.

Travelaider is not responsible, and will not be liable, and you agree to bear the entire risk, for any inaccuracies, non-currentness, or incompleteness of any information supplied by you, including on behalf of your Passengers, to Travelaider or through this Website or the Services. Travelaider is not responsible, and will not be liable, and you agree to bear the entire risk, for the full list of the requirements, and sufficiency of travel documentation, the applicability, availability, or requirements for visas for travel or upon arrival at the travel destination, irrespective of what is stated on our Website, the Services, or in any documentation we provide you.

Travelaider and its suppliers make no representations or warranties about the suitability for any purpose of Services, Website, or the content, information, software, or Travel Products contained thereon or provided by Travelaider , and the inclusion or offering of any Travel Products through the Website or Services does not constitute any endorsement or recommendation of such Travel Products by Travelaider. The Services, Website, and all content, information, software, or Travel Products contained thereon or provided by Travelaider, are provided on an “as is” and “as available” basis without warranty of any kind. Travelaider and its affiliates and suppliers disclaim any and all representations, warranties, and conditions of any kind, whether express, implied, statutory or otherwise, including the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, completeness, and currentness, and all warranties that may arise from a course of dealing, regarding the Services, Website, and all content, information, software, or Travel Products contained thereon or provided by Travelaider. Travelaider does not warrant that the Website, Services, or its servers or any email sent from Travelaider and/or its suppliers are free of viruses or other harmful components, will be error-free, will be uninterrupted, or will be corrected.

The content and information including, without limitation, images, travel options, experience, amenities, product or service descriptions, testimonials, reviews and ratings, pricing and availability, published or displayed on the Website or Services, the Travel Products offered or provided through the Website or Services, and any documentation provided by Travelaider, may include inaccuracies or errors, including reservation availability and pricing errors. Travelaider does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to such content, information or Travel Products. In addition, Travelaider and its suppliers expressly reserves the right to correct any availability and pricing errors displayed on the Website or Services and/or any documentation provided by Travelaider.

LIMITATION OF LIABILITY

The content, information and Travel Products published on, or offered or provided through the Website or Services, or any documentation provided by Travelaider, may include inaccuracies or errors, including, without limitation, pricing errors and errors in required travel documentation. In particular, Travelaider disclaims all liability for any errors, inaccuracies, incompleteness or non-currentness relating to the pricing, required travel documentation, and other information and description of Travel Products published on, or offered or provided through the Website or Services (including, without limitation, the images, travel options, experience, amenities, product or service descriptions, testimonials, reviews and ratings, pricing and availability), or any documentation provided by Travelaider. Travelaider expressly reserves the right to correct any pricing or other errors on our Website, the Services, and/or in any documentation provided by Travelaider.

Suppliers of the Travel Products published on, or offered or provided through the Website or Services, are independent contractors and not agents or employees of Travelaider. You hereby agree that Travelaider and its affiliates, and each of their respective officers, directors, members, employees, contractors, or agents (collectively, “Travelaider Representatives”) shall not be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any Suppliers of the Travel Products or for any personal injuries, death, property damage, or other damages, liabilities, losses, costs or expenses resulting therefrom. You hereby agree that Travelaider shall have no liability and will not be obligated to make any refund or exchange of tickets or Travel Products in the event of any delay, cancellation, overbooking, supplier or airport rescheduling, strike, force majeure or other causes beyond Travelaider’s direct control, and Travelaider and Travelaider Representatives shall have no responsibility for any additional costs or expenses, omissions, delays, re-routing or acts of any government or other authority.

To the maximum extent permitted by law, in no event shall Travelaider or any Travelaider Representative or its licensors, suppliers or any other party involved in the creation, production or delivery of the Website or Services be liable for any direct, indirect, punitive, incidental, special or consequential damages, or for loss of profits, sales, business opportunities, revenues, goodwill, reputation, data use, or data, arising out of, or in any way connected with, these Agreement or the Travel Products, your access to, or use of, this Website or the Services, the delay or inability to access or use this Website or the Services, your reliance upon any content or information published or displayed on this Website or the Services, or any issues caused due to your access to, or use of, the Website or Services (including, without limitation, computer viruses), whether based on a theory of negligence, misrepresentation, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Travelaider , any Travelaider Representative, any Supplier of the Travel Products, or any other supplier or licensor of Travelaider, have been advised of the possibility of such damages.

To the maximum extent permitted by law, Travelaider’s total cumulative liability to you and your Passengers arising out of, or in any way connected with, these Agreement from or relating to this Agreement and the Travel Products, your access to, or use of, this Website or the Services, the delay or inability to access or use this Website or the Services, your reliance upon any content or information published or displayed on this Website or the Services, or any issues caused due to your access to, or use of, the Website or Services (including, without limitation, computer viruses), whether based on a theory of negligence, misrepresentation, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Travelaider , any Travelaider Representative, any Supplier of the Travel Products, or any other supplier or licensor of Travelaider, have been advised of the possibility of such damages, will not exceed: (a) the service fee you paid to Travelaider for the Travel Product that gave rise to the liability or any amount we think of even that not upto the service fee you paid

LIMITATION ON ACTIONS

Any arbitration proceeding, claim, suit or other action based on or related to these Agreement, or arising out of, or in any way connected with, these Agreement from or relating to this Agreement or the Travel Products, your access to, or use of, this Website or the Services, the delay or inability to access or use this Website or the Services, your reliance upon any content or information published or displayed on this Website or the Services, or any issues caused due to your access to, or use of, the Website or Services (including, without limitation, computer viruses), whether based on a theory of negligence, misrepresentation, contract, tort, strict liability, consumer protection statutes, or otherwise, must be instituted by you against us within one (1) year after the occurrence of any one or more of the acts, omissions, facts, conduct, events, claims or allegations upon which the action, proceeding or claim is based. You, on behalf of yourself and your Passengers, waive the benefit of any statute of limitations which specifies a period longer than one (1) year for filing an action or proceeding.