Privacy Policy
Travelaider , operate under company registered Di-yield global service (“Company,” “we,” or “our”) respects your privacy. This privacy policy (“Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website at www.Travelaider.com(the “Website”) as well as the information we may collect from you or that you may provide through the services we offer in association with the Website, such as, but not limited to, when you communicate with our agents (collectively, the “Services”). This Privacy Policy also details our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy is a part of, and is incorporated into our Terms and Conditions located at https://Travelaider.com/terms-of-use/ (“Agreement”). Capitalized terms used herein, but not defined, have their respective meanings as set forth in the Agreement. PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using the Services you agree to the terms of this Privacy Policy, and you expressly consent to the collection, use, maintenance, and disclosure of your information, including personal information (as defined in section 1.1), in accordance with this Privacy Policy. This Privacy Policy may change from time to time . If you do not agree to the policies and practices described in this Privacy Policy, you should not use the Services. Your continued use of the Services after we make changes is deemed to be an acceptance of those changes, so please check this Privacy Policy regularly for updates.
Types of Information We Collect About You.
We collect both Personal Information and Anonymous Information, each as defined below, in connection with your use of the Services. Information that is not Personal Information is governed by the Agreement.
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Personal Information.
Personal Information” is information which may be used to identify or contact an individual (including, but not limited to, your name, email address, and mailing address).
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Anonymous Information.
“Anonymous Information” is information we collect that is not associated with or linked to your Personal Information and which, on its own, does not individually identify you.
How We Collect Information.
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Information Collected Automatically
When you navigate the Website, we automatically collect information about your interaction with the Website. Information collected automatically may include usage details, IP addresses, browser type, access times, and information collected through cookies, web beacons, and other tracking technologies. You may refuse to accept cookies by activating the appropriate setting on your browser; however, if you select this setting you may be unable to access or use certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.
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Flight Quotes
When you request a flight quote through the Website, you are required to provide us with your first name, last name, email, and phone number.
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Feedback and Contacting Us
If you provide us feedback or contact us via email, we will collect your first name, last name, email address, phone number, and any feedback you provide. Any feedback you provide us will be governed by the Agreement and this Privacy Policy.
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Information Collected Offline
When you communicate with our agents, you may provide, or we may collect, information to process your travel bookings. For example, we may collect your first and last name, Nigeria post code and if you are outside the country you may give us your ( zip code or post code), phone number, travel preferences, birth date, redress number, and demographic information. We send it out to you a link containing invoice with a link to pay a payment with your card details
How We Use Personal Information
We use Personal information we obtain about you on or through the Website or the Services to:
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Provide You with a Flight Quote.
Contact you as well as third parties, including, but not limited to, airlines and their service providers so that we may provide you with a flight quote.
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Communicate with You
Contact you about transactions and other important announcements.
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Monitoring and Improving the Website and the Services
Evaluate, monitor, and improve the Website and the Services.
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Maintain Security.
Provide security and integrity of the Services.
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Maintain Security.
Comply with record keeping under applicable laws and regulations and to enforce or apply any contracts entered into between you and us, including the Agreement.
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Fulfill Your Request
Provide you with information or services that you request, or for any other reason at your request.
How We Share Personal Information
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Flight Quotes
We use the information you provide us when you request a flight quote to research and complete travel bookings. In order to research and complete travel bookings we share this information with third parties, including, but not limited to, airlines and their service providers.
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Our Service Providers
We employ third-party companies and individuals to administer and provide the Website and Services on our behalf (including, but not limited to, a cloud service provider and a third-party payment processor) who may need your information to provide Website and/or Services.
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Other Disclosures
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information: (i) to respond to subpoenas, warrants, court orders, lawful requests, or legal process, (ii) to establish or exercise our legal rights or defend against legal claims, or to protect other users, (iii) in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law, or (iv) to investigate, prevent, or take action regarding any violation of this Privacy Policy or the Agreement
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Business Transfers
We may share, assign or transfer your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
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Maintain Security.
Comply with record keeping under applicable laws and regulations and to enforce or apply any contracts entered into between you and us, including the Agreement.
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Fulfill Your Request
Provide you with information or services that you request, or for any other reason at your request.
How We Collect and Use Anonymous Information
We collect Anonymous Information when you use the Website or our Services and we may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make such data personally identifiable to you. We may use Anonymous Information at our discretion and for any purpose.
Data Security
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or to any links on our Website to third party websites or services.
Children Under 13
The Website and Services are not intended for children under 13 years of age.
Third-Parties
Any third-party websites, products and services (collectively “Third-Party Services”) are managed by those third-parties. The presence of a link on our Website to any Third-Party Services does not constitute an endorsement, authorization, or representation that we are affiliated with that Third-Party Service. We do not exercise control over Third-Party Services and Third-Party Services are governed by their own terms and conditions including their own privacy policy. We encourage you to visit the Third-Party Services applicable website and read the privacy policy and terms of use for these Third-Party Services before you choose to utilize them.
How We Respond to Do Not Track
The Website does not respond to Do Not Track signals.
Changes to Our Privacy Policy
It is our policy to post any changes we make to this Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on this page and if you have an account, by email to the email address specified in your account. The date the Privacy Policy was last revised is identified at the top of the page. The changes to this page will become effective the earlier of: (a) 30 days after we post them on this page; or (b) when we provide you notice through other means, including, but not limited to, a notice or banner on the Website or from our agents. You are responsible for ensuring that we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy to check for any changes.
THE SENSITIVE PERSONAL DATA WE COLLECT
In some cases, we may collect and process “special categories of personal data” about you, which is considered sensitive. This would be the case, for example, if you
- have submitted a medical certificate for use of a cancellation protection or are fund from an airline,
- have a medical or health condition affecting your trip and for which you request assistance or where certain clearance is needed, or
- have made a request revealing some other sensitive personal data about you data will only be available by using your e-mail address
Before we handle sensitive personal data about you, we require your consent todo so. We therefore ask you to use the dedicated contact forms on our website for submitting any sensitive data. The contact forms enable you to give us the consent required under applicable data protection legislation. Such consent may of course be withdrawn at any time by contacting us (please refer to the section on “Howtocontact us” in this policy). We will not handle any sensitive personal data that wearenot permitted by you to handle, or that you have not provided us with. A limited number of our personnel will have access to your personal data which is considered sensitive, and after processing your sensitive data in accordance with your request, we will delete the data as soon as possible unless otherwise required by law.
SHARING YOUR PERSONAL DATA
We will only share your personal data where necessary for the purposes listed in this Privacy Policy. This may be to other companies within the first outlook Group, to governmental authorities for compliance with law and to our trusted business partners. We may share your personal data (including sensitive personal data when applicable) with travel service providers you have made reservations/purchased tickets with (such as airlines), with other service providers for services you have purchased (such as insurance companies) and with global distribution systems(referred to as GDSs) that make it technically possible to enable your travel arrangements and make reservations/purchase tickets.
Each partner is responsible for its own handling of your personal data after it hasreceived it from us, meaning that you must contact the partner in question for any requests related to your rights under applicable data protection legislation. Thepartners may be located worldwide, and we recommend that you read the partners' respective privacy policies for information on their handling of your personal data.
We will also share your personal data with other companies (“data processors”) needed to deliver the services you requested, such as service providers running ourcall centers and our other suppliers and vendors that will handle your personal data when providing their services to us (for example external storage). It also includes payment- and fraud service providers, IT infrastructure providers, software solution and software engineers, and finance-, administrative- and legal services andtools. When a data processor handles your personal data, they only do so with sufficient security measures in place and only in accordance with instructions provided byus.This Privacy Policy applies to the data processors' handling of your personal data.
Due to the global nature of the travel industry, your personal data may be processed in different locations around the world when the parties we share your personal data with are based/reside in a country outside of the AFRICA/WEST AFRICA.
THIRD PARTY PROVIDERS
Please note that our website contains links to other websites and serves content fromthird-party providers. This privacy policy only applies to our website and our services. When you follow links to other websites, or use third-party services and products, you should read their privacy policies. Also, if you choose to contact us via social media, this privacy policy does not apply to any personal data submitted by you as part of such contact
DATA SECURITY
In order to keep your personal data secure, we have implemented a number of technical and organizational security measures and we maintain a highlevel ofsecurity in all systems. Such security measures include, but are not limited to:
In addition, we have adopted policies to ensure that our employees (who are subject to confidentiality obligations) do not use personal data when it is not necessary. Such policies also set out our standards for when we contract suppliers or introducenew IT systems within our operations
CHANGES TO THE PRIVACY POLICY
If we change how we handle your personal data, we will promptly update this Privacy Policy and publish it on this website.
Last updated: 2024-01-10